Under Settings → Booking Flow. Add up to four steps, a required video, and your pickup questions and photo requirements.
Guided Self-Service Pickup
Guided pickup walks customers through a focused pickup page before they get access: a required safety video, up to four instruction steps, location gate access, and pickup questions and photos. Only then does Lockii reveal the lock code or unlock the smart lock.
★★★★★
Trusted By The Best
Built for rental workflows
Practical controls that keep self-service rental secure and paid, without staffing every handover.
Required pickup video
Add a YouTube, Vimeo, or direct video link that must be watched before anything else, ideal for towing and safety briefings.
Step-by-step instructions
Up to four guided steps, with {{code}} to show the lock code inside a step exactly where it's needed.
Gate and site access
Locations can have their own access lock and written directions, shown before pickup.
Per-product steps
Set pickup and return steps per product, so a jet ski and a box trailer each get the right checklist.
How it works
Three steps from setup to a working self-service workflow, no counter required.
Customer taps Start Pickup
From their booking confirmation, they move to a focused pickup page, ready on their phone when they arrive.
They follow your steps
Watch any required video, follow your instructions to find the unit and open the gate, then answer questions and take photos.
Access unlocks
Once every step is done, Lockii shows the lock code or unlocks the smart lock. The photos are saved to the booking.
No. When a video is required, the questions, photos, and lock code only appear after it has been watched.
Yes. Customers who book close to their start time are prompted to go straight into pickup.
Charlie Haddad
Operator, Trailer 4 Hire
Lockii has made our business efficient in managing our bookings; saving us a lot of time to focus on the growth of the business. The Lockii system is user friendly, and has many options to meet the needs of our business for future growth.
Ben Keep
Owner, Hatoza Hire
Lockii has significantly reduced complexity and allows me to focus more on running my business. The platform offers an intuitive interface, and the onboarding and ongoing support have been exceptional.
Mario Clewlow
Owner, Hitch Haul
Lockii has been a game changer for our trailer rental business. We now offer fully automated, contactless rentals. It's streamlined, secure, and exactly what our business needed to jump in front of our competitors! They are very responsive, knowledgeable, and always looking for ways to help us grow.
Yvann Karamoko
Operator, The Trailer Co
Lockii has been a game-changer for our business. It's allowed us to operate fully automated, 24/7 trailer rentals and scale that side of our operation with confidence. What's impressed us most isn't just the reliability of the platform, but the pace of innovation. This is a team that listens, iterates, and keeps making an already great product better. Lockii hasn't just supported our growth; it's helped make it possible.
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